Jump to content

"Portal Chat Session User" role has disappeared and others too?


LifeOfJonny
 Share

Recommended Posts

Hi Hornbill,

"Portal Chat Session User" role has disappeared, as you can see when my script added it to the newly created user via the API its make it a blank role.

When you try add other roles to this user, the big list of roles has now disappeared.

Is "Portal Chat Session User" meant to be there or is that a non-basic user role? I was lead to believe all users who want to use live chat in the Company Portal need it?

 

image.png.f20fc0f4d664d95da94c84440edc12b4.png

 

Jonny

Link to comment
Share on other sites

@LifeOfJonny the role itself works fine for the user that has it, even if it appears with the X in the UI. So as long as the role was assigned (in some way) then it will work for that basic user to have live chat on portal. I'm not sure why the role can't be assigned to a basic user (it should be assignable) in the user profile interface. If you need this role assigned while we look into this, then you can assign the role to basic users starting from the role profile and use assign users from the role UI.

Link to comment
Share on other sites

Hi Victor,

We have "Portal Chat Session User" added to all our basic users, so they may have a live chat with our HR team. Far as I'm ware basic users need to be able to use this feature of Hornbill.

 

I've now looked at an account which has been in the system for ages now, and has this problem. Good to hear the role is assigned though, but just not showing it right.

image.png.d98428b8867a8224c74f0d52f870ff8d.png

 

 

If you take the blank role "Portal chat role" off a user, you can't add it back via the UI.

 

image.png

Link to comment
Share on other sites

@LifeOfJonny so I've just been made aware (thanks @Mary) of the following Admin tool update deployed this morning:

This is the bit that explains it:

system - org structure - users: when viewing basic user only allow role assignments marked with priv level "basic"

This is why the roles list you see there only display those. The "Portal Chat Session User" role is a "Guest" privilege type of role, this is why it does not appear in the list and why the UI displays it with the X. I have asked our dev team if the above fix should have included roles with basic and lower privilege access (meaning not exclusively basic).

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...