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Showing Teams in the Advanced Search filter

Paul Alexander

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I'm trying to set up a View using the Advanced Search option in the request list in Service Manager. 

All I want to do is to find all of the requests which are assigned to the 'Credit Team' group. 

When I try to select the Credit Team name, I don't get any options:



I thought the answer was to add myself as a member of this team, which DOES work. However, I then thought that I'm NOT a member of the 'Supporting Teams' list which DOES pop up on this list:




So, my question is, how come Credit Team doesn't show up on my list when I search for it? 



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