Martyn Houghton Posted September 7, 2020 Share Posted September 7, 2020 Can we request an enhancement to the 'Support Teams' functionality for Services. In the current security model you have to be a member of a 'Support Team' to be able to view a request or added as an individual member on the request. In order to give some of our teams access to requests, but stop them from being able to be assigned requests, I duplicate team organisation objects and then disable assignment to all users in the duplicate team. This has an overhead and create unnecessary duplicate teams. Can we request an enhancement to be able to disable assignment against a 'Supporting Team' entry on the Service screen. This way we do not need to duplicate organisation objects and they still have access to the request as per the current security model. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 8, 2020 Share Posted September 8, 2020 Hi Martyn, Thanks for your post. This is a nice idea. I can see benefits for Service Owners to not have to access the Admin Tool to work with assignments for teams. I'll put this through as a requirement that we can look at. Regards, James Link to comment Share on other sites More sharing options...
samwoo Posted September 8, 2020 Share Posted September 8, 2020 +1 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 29, 2021 Author Share Posted September 29, 2021 @James Ainsworth @Steven Boardman Any update on this one? Perhaps the same update could also be used to include an indicator of the main Supporting Team as per @samwoo post? Cheers Martyn 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted August 25, 2022 Share Posted August 25, 2022 +1 for me too please Helen 1 Link to comment Share on other sites More sharing options...
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