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Supporting Teams - Disable Assignment at Service Level


Martyn Houghton
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Can we request an enhancement to the 'Support Teams' functionality for Services. In the current security model you have to be a member of a 'Support Team' to be able to view a request or added as an individual member on the request. In order to give some of our teams access to requests, but stop them from being able to be assigned requests, I duplicate team organisation objects and then disable assignment to all users in the duplicate team. This has an overhead and create unnecessary duplicate teams.

Can we request an enhancement to be able to disable assignment against a 'Supporting Team' entry on the Service screen. This way we do not need to duplicate organisation objects and they still have access to the request as per the current security model.

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Cheers

Martyn

 

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