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Monitor Sessions User service


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Hello Support,

Is this your support account? I noticed that this user is often connected to our instance. But when i try to search for this account i cannot find it.

Can you please confirm that this is a hornbill support account? And what is the reason for the sessions?

Thanks and regards



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Hi Nikolaj,

The service account is an account specific to the Service Portal.  This account allows you to control some of the overall security access through the service portal.  You will find that these sessions are created as your users access the Service Portal.  


Hope that helps.



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