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Email - Apply to Request - to include email date/time in timeline body


Martyn Houghton
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When applying an email to a request, the date and time stamp information is not included in the header information added to the timeline entry. The timeline entry will just show the date and time the email was added to the request, which is fine, but in order to view the email delivery date/time stamp you have to open the request.

image.png.554b3ba53115d08a97c400e0bf81da4d.png

Can we request the date/time stamp information show in the shared mailbox is embedded in the time line text. This could be a configurable setting to allow this to be turned on or off on a per instance basis.

Cheers

Martyn

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  • 3 months later...

@James Ainsworthfurther to this, can the above enhancement also include the Senders Email address.
Currently it shows as:image.png.33ea847d81b500c4fdc87b5ada2396af.png
It will be useful if the timeline also showed "Email From:"
 

Currently,  to get the email address you have to click the 3 dots, then open email then copy the email address.

Please let me know if you want me to raise this as a separate Request for Change.  Thanks.

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