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Approval Node (Task)- email notification


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Is there a way to set an email notification to task assignee , when an Approval task is created and assigned to them?

We use authorisation node for our change request, this is usually assigned to up to 3 users ( with weight distribution among them). How can I set an email to be sent to them when these task are created?




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Hi @Joyce  

There is a system setting for this under Home > Applications > Service Manager > Settings


There is also another system setting to manage which email template is used, so you can use, edit or replace the default one


The default email authorisation email is called


Hope that helps


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