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Prevent tickets being resolved early


David Wilson

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@David Wilson in your business process, you can use the - Access Control - Lock / Unlock node

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This allows you to lock any request action - i.e the resolve one, which will prevent manual resolution of the request.  Once your review activity is complete, you can unlock and allow the resolution action to be used again.

https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow

In addition, users with given roles (mentioned in the wiki above), can still override these lock actions if needed.

Hope that helps

 

 

 

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