Jump to content

Prevent tickets being resolved early


David Wilson
 Share

Recommended Posts

@David Wilson in your business process, you can use the - Access Control - Lock / Unlock node

image.png

This allows you to lock any request action - i.e the resolve one, which will prevent manual resolution of the request.  Once your review activity is complete, you can unlock and allow the resolution action to be used again.

https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow

In addition, users with given roles (mentioned in the wiki above), can still override these lock actions if needed.

Hope that helps

 

 

 

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...