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Prevent tickets being resolved early

David Wilson

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@David Wilson in your business process, you can use the - Access Control - Lock / Unlock node


This allows you to lock any request action - i.e the resolve one, which will prevent manual resolution of the request.  Once your review activity is complete, you can unlock and allow the resolution action to be used again.


In addition, users with given roles (mentioned in the wiki above), can still override these lock actions if needed.

Hope that helps




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