David Wilson Posted September 3, 2020 Share Posted September 3, 2020 Does anyone know if its possible to prevent a ticket being resolved before the BPM is completed? For example a change cant be resolved until its been reviewed? Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 3, 2020 Share Posted September 3, 2020 @David Wilson in your business process, you can use the - Access Control - Lock / Unlock node This allows you to lock any request action - i.e the resolve one, which will prevent manual resolution of the request. Once your review activity is complete, you can unlock and allow the resolution action to be used again. https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow In addition, users with given roles (mentioned in the wiki above), can still override these lock actions if needed. Hope that helps 1 Link to comment Share on other sites More sharing options...
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