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Viewing direct requests doesn't filter correctly.


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Hi,

When you looking at a service, and go to look at the direct requests, the filter options aren't quite right.

"All My Teams" filters correctly, but if I want to see all the requests in any of its supporting teams, I have to select "All my service", then create a filter for the service, which makes this section of the service pointless???

Jonny

 

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Hi @LifeOfJonny

Thanks for the post.  Following feedback from another customer we've already made some changes here so that results in this view will all be restricted to the current service, this will go out in the next update of Service Manager (Build > 2005) which should solve this issue for you.

Kind Regards

Dave.

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