Jump to content

Service Manager slow spinning wheel when sending email or pressing reset

Recommended Posts


My team are experiencing problems either when sending emails from Service Manager or when refreshing updated information.  They find that Google Chrome works the best, but is not great.  Do you have any information on this experience.




Link to post
Share on other sites


Hi Angela thanks for posting.  I checked with our cloud team and there is nothing out of the ordinary we can see.  Is this issue affecting all users and all aspects of the application?

Kind regards,



Link to post
Share on other sites

@AKetteringham is everyone accessing Hornbill over the same network?  In my experience network related issues can often be the cause of poor performance.  It would be worth trying to access Hornbill from outside your company network to see if the problem persists.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...