Showing email when there isnt one.

[PeterL]

Hello, 

I was wondering if anyone had any ideas as to why the mail icon is showing with 1 email but when going into the mailbox there is none in the inbox. It has been like this for a few months but people have only just started to question it. Any help would be great, thanks.

[Frank Reay]

I think you may find that is the total number of unread mails in the Inboxes of BOTH your mail addresses. You need to click one and then the other to find where the 'hidden' mail is lurking.

[PeterL]

@Frank Reay Thanks but i should of mentioned this does not show for all users all the amount of un-read emails in the deleted inbox the number would surely be higher than one if this was the cause. 

[PeterL]

Anyone have any ideas on this issue? Thank you in advance. 

[PeterL]

Anyone have any ideas on this issue? Thank you in advance. 

 

[Jeremy]

we have never found that counter to be that reliable.

[Keith Stevenson]

Peter,
Can you confirm 
This shows same for ALL Users
This increases (correctly+1) for the number of items in mailboxes in the Inbox Folder. 

Kind Regards

Keith Stevenson

[PeterL]

@Keith Stevenson Sorry for late response i have been on AL and did not seem to be notified of the comment.
This does not happen for all users and yes as an email comes in it does increase by +1 so it will show 2 but only 1 will be in the inbox. 

[PeterL]

Hello does anyone have any ideas on the above. Thanks.