PeterL Posted August 19, 2020 Share Posted August 19, 2020 Hello, I was wondering if anyone had any ideas as to why the mail icon is showing with 1 email but when going into the mailbox there is none in the inbox. It has been like this for a few months but people have only just started to question it. Any help would be great, thanks. Link to comment Share on other sites More sharing options...
Frank Reay Posted August 19, 2020 Share Posted August 19, 2020 I think you may find that is the total number of unread mails in the Inboxes of BOTH your mail addresses. You need to click one and then the other to find where the 'hidden' mail is lurking. Link to comment Share on other sites More sharing options...
PeterL Posted August 19, 2020 Author Share Posted August 19, 2020 @Frank Reay Thanks but i should of mentioned this does not show for all users all the amount of un-read emails in the deleted inbox the number would surely be higher than one if this was the cause. Link to comment Share on other sites More sharing options...
PeterL Posted August 20, 2020 Author Share Posted August 20, 2020 Anyone have any ideas on this issue? Thank you in advance. Link to comment Share on other sites More sharing options...
PeterL Posted August 22, 2020 Author Share Posted August 22, 2020 Anyone have any ideas on this issue? Thank you in advance. Link to comment Share on other sites More sharing options...
Jeremy Posted August 24, 2020 Share Posted August 24, 2020 we have never found that counter to be that reliable. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted September 1, 2020 Share Posted September 1, 2020 Peter, Can you confirm This shows same for ALL Users This increases (correctly+1) for the number of items in mailboxes in the Inbox Folder. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
PeterL Posted September 16, 2020 Author Share Posted September 16, 2020 @Keith Stevenson Sorry for late response i have been on AL and did not seem to be notified of the comment. This does not happen for all users and yes as an email comes in it does increase by +1 so it will show 2 but only 1 will be in the inbox. Link to comment Share on other sites More sharing options...
PeterL Posted September 24, 2020 Author Share Posted September 24, 2020 Hello does anyone have any ideas on the above. Thanks. Link to comment Share on other sites More sharing options...
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