John C Posted August 18, 2020 Share Posted August 18, 2020 Hello @Victor Since yesterday, when a customer updates a ticket, we as in the analyst end up either getting two or three emails stating same as oppose to just the one as there is only one response...as in examples below Link to comment Share on other sites More sharing options...
John C Posted August 19, 2020 Author Share Posted August 19, 2020 @Victor morning, any chance of an update today please? Thank you. Link to comment Share on other sites More sharing options...
John C Posted August 21, 2020 Author Share Posted August 21, 2020 @Victor @Ehsan any chance someone could reply with a suggestion if it's a bug in the system re an upgrade or? Still happening, see below... Link to comment Share on other sites More sharing options...
Victor Posted September 7, 2020 Share Posted September 7, 2020 @John C sorry, I was away for the past few weeks. Can you PM me for this issue please? Link to comment Share on other sites More sharing options...
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