noreply "has been updated by the customer"

[John C]

Hello @Victor

Since yesterday, when a customer updates a ticket, we as in the analyst end up either getting two or three emails stating same as oppose to just the one as there is only one response...as in examples below

[John C]

@Victor morning, any chance of an update today please? Thank you.

[John C]

@Victor @Ehsan any chance someone could reply with a suggestion if it's a bug in the system re an upgrade or? Still happening, see below...

 

[Victor]

@John C sorry, I was away for the past few weeks. Can you PM me for this issue please?