New Update: Hornbill Service Manager (2005)

[Harry Hornbill]

Hello Everyone

The latest build of Hornbill Service Manager (2005) has been released to live.

Change Log for this release are as follows:

New

• Questions section in a Request can be cleared down via 'Requests > Questions > Delete Questions' Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Questions
• Documents can now be associated with a Service. As a Self Service user, you can view the documents that are associated with a Service that you're subscribed to. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Details#Documents

Change

• Owner attribute in a Request's information section in Self Service can now be hidden. This behaviour can be controlled via 'guest.servicemanager.customer.request.showSupportOwner' for the Customer Portal and 'guest.servicemanager.portal.request.showSupportOwner' for the Employee Portal.
• The 'Raise New' option in the designated button in the Service Manager toolbar can now be hidden. This behaviour can be controlled via 'app.request.raiseNew.hide' application setting.

Fix

 

• Failure when there are attachments in multiple Progressive Capture forms in Self Service. {PM00163943}
• Extended details for a Change Request is not populated from a custom form in Progressive Capture when raised via Self Service. {PM00163877}
• Timesheet entry is incorrectly calculated when recording the time for multiple updates in a Request. {PM00163857}
• Provided an option to exclude basic users when using 'Search Co-workers' data provider in Progressive Capture. {PM00163846}
• The attribute 'h_custom_40' is not updated when a field is mapped to this attribute in Progressive Capture. {PM00163821}
• Unable to paste images into the attachments section in the Employee Portal. {PM00163801}
• Incorrect indicator colour for 'Last Updated By' in the Requests List when a Request is raised as a basic user via the Employee Portal. {PM00163799}
• Process is not resumed when a Request is taken off hold via the BPM. {PM00163710}
• When exporting a custom view, an irrelevant warning message is shown. {PM00163685}