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New Update: Hornbill Service Manager (2005)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (2005) has been released to live.

Change Log for this release are as follows:



  • Owner attribute in a Request's information section in Self Service can now be hidden. This behaviour can be controlled via 'guest.servicemanager.customer.request.showSupportOwner' for the Customer Portal and 'guest.servicemanager.portal.request.showSupportOwner' for the Employee Portal.
  • The 'Raise New' option in the designated button in the Service Manager toolbar can now be hidden. This behaviour can be controlled via 'app.request.raiseNew.hide' application setting.



  • Failure when there are attachments in multiple Progressive Capture forms in Self Service. {PM00163943}
  • Extended details for a Change Request is not populated from a custom form in Progressive Capture when raised via Self Service. {PM00163877}
  • Timesheet entry is incorrectly calculated when recording the time for multiple updates in a Request. {PM00163857}
  • Provided an option to exclude basic users when using 'Search Co-workers' data provider in Progressive Capture. {PM00163846}
  • The attribute 'h_custom_40' is not updated when a field is mapped to this attribute in Progressive Capture. {PM00163821}
  • Unable to paste images into the attachments section in the Employee Portal. {PM00163801}
  • Incorrect indicator colour for 'Last Updated By' in the Requests List when a Request is raised as a basic user via the Employee Portal. {PM00163799}
  • Process is not resumed when a Request is taken off hold via the BPM. {PM00163710}
  • When exporting a custom view, an irrelevant warning message is shown. {PM00163685}


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