Harry Hornbill Posted August 11, 2020 Posted August 11, 2020 Hello Everyone The latest build of Hornbill Service Manager (2005) has been released to live.Change Log for this release are as follows:New Questions section in a Request can be cleared down via 'Requests > Questions > Delete Questions' Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Questions Documents can now be associated with a Service. As a Self Service user, you can view the documents that are associated with a Service that you're subscribed to. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Details#Documents Change Owner attribute in a Request's information section in Self Service can now be hidden. This behaviour can be controlled via 'guest.servicemanager.customer.request.showSupportOwner' for the Customer Portal and 'guest.servicemanager.portal.request.showSupportOwner' for the Employee Portal. The 'Raise New' option in the designated button in the Service Manager toolbar can now be hidden. This behaviour can be controlled via 'app.request.raiseNew.hide' application setting. Fix Failure when there are attachments in multiple Progressive Capture forms in Self Service. {PM00163943} Extended details for a Change Request is not populated from a custom form in Progressive Capture when raised via Self Service. {PM00163877} Timesheet entry is incorrectly calculated when recording the time for multiple updates in a Request. {PM00163857} Provided an option to exclude basic users when using 'Search Co-workers' data provider in Progressive Capture. {PM00163846} The attribute 'h_custom_40' is not updated when a field is mapped to this attribute in Progressive Capture. {PM00163821} Unable to paste images into the attachments section in the Employee Portal. {PM00163801} Incorrect indicator colour for 'Last Updated By' in the Requests List when a Request is raised as a basic user via the Employee Portal. {PM00163799} Process is not resumed when a Request is taken off hold via the BPM. {PM00163710} When exporting a custom view, an irrelevant warning message is shown. {PM00163685}
Recommended Posts