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Updating Closure Category for old calls en masse.


AndyHill
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One of our IT teams has requested some additional sub categories under their main closure category. I have now created these but they have been tasked with updating all the calls resolved under this category for better analysis of call volumes. Unfortunately for them there is 750+ calls to do this on. 

Is there a quicker way then going into every call and manually editing the resolution category. Is there anything scripts or queries that could be run instead from a .csv file or something?

All ideas welcome.

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