Michael Sharp Posted August 3, 2020 Share Posted August 3, 2020 Hi all, I've had a query passed by our IT Director who has suggested emails from Hornbill are not being sent with TLS. Looking on your Wiki this seems to suggest an issue with using SmartHost over Direct Outbound however looking on our instance settings, this appears to be set to DirectOutbound for the JMW domain. However, I can see live.hornbill.com is using SmartHost and wonder what the implication would be switching this? Is there anything else I should be looking at? Regards, Mike. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 3, 2020 Share Posted August 3, 2020 Mike, IF you are using SMART Host you can specify the level of Encryption between Hornbill and the SMART Host you want to use (Typically your own Exchange Server). What this SMART host then does with it is then not under Hornbill controlIf using Direct Outbound on connection to the recipients SMTP host we see if this server accespts TLS and if so STARTTLS It would appear that you are using Direct Outbound which suggests that the recipients server does not state that it Supports TLS when we connect/ Can you Direct Message me with a Date\Time and Recipient that you sent to that failed to send over TLS and we can check the recipients server . Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
Michael Sharp Posted August 3, 2020 Author Share Posted August 3, 2020 @Keith Stevenson my query was can we apply the direct outbound to the live.hornbill.com (as screenshotted) and would this cause any service issues/do we need to make any considerations? Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 3, 2020 Share Posted August 3, 2020 Mike, If you choose to use our SMART HOST (172.16.1.26) all emails will only be sent from the @live.hornbill.com domain, there is no option to send on your behalf (which is what direct Outbound does) Kind Regards Keith Stevenson. Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 6, 2021 Author Share Posted May 6, 2021 Apologies @Keith Stevenson this has cropped back up and I didn't get to the bottom of it. With the settings below, we still appear to be sending a large amount of non-TLS emails? Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 6, 2021 Author Share Posted May 6, 2021 We also have all updates from Hornbill being delivered as non-TLS with the following settings? Link to comment Share on other sites More sharing options...
Keith Stevenson Posted May 7, 2021 Share Posted May 7, 2021 Mike, Can you Direct Message me with a Date\Time and Recipient that you sent to that failed to send over TLS and we can check the recipients server . Kind Regards Link to comment Share on other sites More sharing options...
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