QR code not generating when adding new device

[LifeOfJonny]

Hi Hornbill,

Myself and other users of Hornbill Service Manager, are unable to add our mobile devices via QR Code. QRCode section is just blank.

Using Google Chrome - Version 84.0.4147.105 (Official Build) (64-bit)

 

Jonny

[Nanette]

@LifeOfJonny

We are aware of the above issue and are currently investigating, please bear with us.

Kind regards, Nanette.

 

 

[LifeOfJonny]

Thank you :-)

[Nanette]

@LifeOfJonny @Martyn Houghton @Danny.M

Good news, the above issue has been fixed in this build:

Many thanks, Nanette

[Alberto M]

@Nanette, I needed to login again with my mobile. I've removed the existing device from my profile, created a new one, but scanning the QR code is not working.

Any advice?

 

[Alberto M]

... and from a colleague:

 

[Alberto M]

@Nanette, it seems that the error is only in Android devices. The same user tried with iPhone and it worked.

 

[Nanette]

@Alberto M

Thank you for the feedback, we are discussing with our developers. Please bear with us.

Many thanks, Nanette

 

[Alberto M]

@Nanette, it's working now.

[Nanette]

@Alberto M that's great news.