LifeOfJonny Posted July 31, 2020 Share Posted July 31, 2020 Hi Hornbill, Myself and other users of Hornbill Service Manager, are unable to add our mobile devices via QR Code. QRCode section is just blank. Using Google Chrome - Version 84.0.4147.105 (Official Build) (64-bit) Jonny 1 Link to comment Share on other sites More sharing options...
Nanette Posted July 31, 2020 Share Posted July 31, 2020 @LifeOfJonny We are aware of the above issue and are currently investigating, please bear with us. Kind regards, Nanette. Link to comment Share on other sites More sharing options...
LifeOfJonny Posted July 31, 2020 Author Share Posted July 31, 2020 Thank you :-) Link to comment Share on other sites More sharing options...
Nanette Posted August 4, 2020 Share Posted August 4, 2020 @LifeOfJonny @Martyn Houghton @Danny.M Good news, the above issue has been fixed in this build: Many thanks, Nanette Link to comment Share on other sites More sharing options...
Alberto M Posted August 4, 2020 Share Posted August 4, 2020 @Nanette, I needed to login again with my mobile. I've removed the existing device from my profile, created a new one, but scanning the QR code is not working. Any advice? Link to comment Share on other sites More sharing options...
Alberto M Posted August 4, 2020 Share Posted August 4, 2020 ... and from a colleague: Link to comment Share on other sites More sharing options...
Alberto M Posted August 4, 2020 Share Posted August 4, 2020 @Nanette, it seems that the error is only in Android devices. The same user tried with iPhone and it worked. Link to comment Share on other sites More sharing options...
Nanette Posted August 4, 2020 Share Posted August 4, 2020 @Alberto M Thank you for the feedback, we are discussing with our developers. Please bear with us. Many thanks, Nanette 1 Link to comment Share on other sites More sharing options...
Alberto M Posted August 7, 2020 Share Posted August 7, 2020 @Nanette, it's working now. Link to comment Share on other sites More sharing options...
Nanette Posted August 10, 2020 Share Posted August 10, 2020 @Alberto M that's great news. Link to comment Share on other sites More sharing options...
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