Request view when looking at a service

[Guest Paul Alexander]

I thought that, when I looked at the 'Requests' view when I'm looking at a Service record, the list was filtered by requests which are directly associated with that service? 

This doesn't seem to be happening - and the view is showing ALL requests, regardless of the service they were logged against. 

 

SHOULD this be filtered? If so, could it be looked at and fixed please?

 

thanks

[Martyn Houghton]

@Paul Alexander

We have the same issue and have raised it with Support previously. I believe it is a known issue.

Cheers

Martyn

[Deen]

@Martyn Houghton @Paul Alexander this was raised as the following defect:

PM00163844 - Direct Request list in the Service page displays requests raised against different services

You should be able to track its progress via the portal.

[Martyn Houghton]

@Deen

I am not able to locate this on the 'Published Defects' on the portal under Service Manager. Is this the correct place?

Cheers

Martyn