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New Update: Hornbill Service Manager (1993)


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What's New

  • Attachments can now be added to Change Requests via routing rules. This behaviour can be controlled via "app.email.routing.rules.update.addAttachments.CH" and "app.email.routing.rules.update.addAttachments.PM" application settings. - See more on the wiki https://wiki.hornbill.com/index.php/Routing_Rule_Templates

What's Fixed

  • Advanced search on sub-status attributes in the Assets action tab does not return any results. {PM00163558}
  • Unable to locate some customers when changing the Request's customer.{PM00163572}
  • Incorrect email template when updating a Service Request via 'updateRequest' routing rule. {PM00163581}
  • The condition 'Last Updated By Type' in views to filter by user type.{PM00163591}
  • Last updated value of Requests that you own is being updated by opening a Request. {PM00163608}
  • Request's impact assessment is not displayed in the Request details page. {PM00163610}
  • Unable to create or run custom Reports in in-app reporting. {PM00163622}


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