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Employee Portal - Paste Images


Jack_Podmore
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Hi guys, 

I think this has been brought up before in regards to the service portal but noticed its still the case on the employee portal. One bugbear for our users is that they do not have the ability to paste a screenshot/image from snipping tool directly into the description field when creating a ticket. At the moment they have to paste into something like Word first, save and then upload that document. 

Are there any plans to allow end users to do this going forward? 

Thanks,

Jack

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Guest Mohamed

Hi @Jack_Podmore

With regards to adding images via the clipboard on the Request Details description field, this functionality needs to be investigated by the Collaboration Team.
In the mean time however, a workaround solution we've provided is to allow the same functionality you've requested via the Attachments form in the Employee Portal. This functionality should be available in the next build


image.png

Hope that helps :)

Regards

Mohamed

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Hi @Mohamed

Thank you for looking into this and for putting something in place that makes it easier for our end users to attach screenshots of issues! I'm sure lots of others would see the benefit of this functionality added so it can be done within the "description" field. 

Regards,

Jack 

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Guest Mohamed

Hi @Jack_Podmore

No worries, always happy to help :) 
Yes of course, the ability via the description field is beneficial, however, as mentioned it's a feature that the Collaboration Core will be looking into 

Regards

Mohamed

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