aykut.boyraz Posted July 23, 2020 Share Posted July 23, 2020 Good morning, I had an enquiry around the guest.app.requests.notificationType.assignmentTeam setting which we've asked to be turned on from day one to ensure the whole team is notified when a ticket is assigned to a Team. Recently, we have been asked to make these teams available to other team members in order to enable ticket visibility across the whole system. Doing this however has caused these users to received a large number of emails. With this being the case, we have reverted the change and taken these users out of these teams until we understand how to correctly configure this. I've raised the suggestion to simply change the guest.app.requests.notificationType.assignmentTeam from "both" to "none", but I was advised that we require these notifications for the Teams therefore we cannot simply turn them off. I would like to know if I can keep the guest.app.requests.notificationType.assignmentTeam setting set to "Both" but not include some members of the Team to receive these notifications? Regards, Aykut Link to comment Share on other sites More sharing options...
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