Dave Longley Posted July 20, 2020 Share Posted July 20, 2020 How can i stop Out of office messages from updating the tickets? A ticket was assigned to a team. one person was on holiday, OOO message was triggered and updated the ticket? Link to comment Share on other sites More sharing options...
Steve Giller Posted July 20, 2020 Share Posted July 20, 2020 The simplest way is to set up a routing rule to catch Out Of Office replies with a higher priority than the Update Request rule. Link to comment Share on other sites More sharing options...
Dave Longley Posted July 20, 2020 Author Share Posted July 20, 2020 Thanks Steve. can you show me what i need to add please? @Steve Giller Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 20, 2020 Share Posted July 20, 2020 Hi Dave, Maybe this post would be of some help... Link to comment Share on other sites More sharing options...
Dave Longley Posted July 21, 2020 Author Share Posted July 21, 2020 Many thanks @James Ainsworth, I have added the condition. Will test it out. Link to comment Share on other sites More sharing options...
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