derekgreen Posted July 15, 2020 Share Posted July 15, 2020 Hi everyone! I was wondering if it is possible to assign a call to more than one team member, I job share with a colleague and currently we are having to re-assign calls to each other when we finish work for the week. For example, when I finish at 13:00 today I will need to re-assign my calls to my colleague to ensure that they have a chance of progression. She will then need to re-assign to me when she finishes on Friday at 17:00. Any suggestions? Thanks. Link to comment Share on other sites More sharing options...
Jeremy Posted July 15, 2020 Share Posted July 15, 2020 @derekgreen You could use members? Then in the request list you can look at the request that you are a member of? You could go as far as editing the BPMs to say if the owner is yourself or your colleague then add the other as a member, but that could get messy, dependant on the number of BPMs you have. Link to comment Share on other sites More sharing options...
derekgreen Posted July 15, 2020 Author Share Posted July 15, 2020 Hi Jeremy - adding my colleague as a member has worked a treat, I have sent her a screenshot of the settings required as a 'view' so we should be free of this task going forward - thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now