Add change to Change calendar

[Dave Longley]

Hello,

What node do i need to use to successfully add a change to the change calendar and then for the change to get removed when completed?

Thanks

[Jeremy]

@Dave Longley this is the one you need...

[Dave Longley]

thanks, what is the condition for Request ID?

[Jeremy]

just leave it as auto @Dave Longley then it will apply to any change that has been raised and goes down that path

[Dave Longley]

Thanks @Jeremy, i have added this node:

 

logged a change, but nothing is showing on the  change calendar. 

 

 

 

 

 

 

[Jeremy]

so the start and end times will need to be pointed to either your form where you ask the times or to the scheduled times of the change are done manually.

 

take a look at this, scroll down to Change Requests and the update request section

https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow

[Steven Boardman]

@David Longley just to add a couple of bits to Jeremy's response. 

Mapping the proposed start and end dates won't populate this change on the calendar, as they are the proposed not actual dates.

https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms

You can still use the dates captured in progressive capture, but use the bpm operation to inject the start and end dates for the change using the variable picker - there is another post on this exact same thing here: 

This might also be worth reviewing: 

Jeremy covered off where the remove from change calendar options are.

[Dave Longley]

Thanks @Steven Boardman, this has resolved my issue.