help Suspend Node Issues

[Jeremy]

I have a Suspend node waiting for the connection to add an update via the portal, but although they are adding an update it isn't moving to the next node once the update is applied. I am having a brain blank and can't work out why....it will be something simple I know!

Node setup

[Steven Boardman]

@Jeremy a connection, customer or agent update should trigger the unsuspending.

Is the connection on the request using the '''Update''' option, i.e adding a new post, or are they commenting on an existing post?

The Suspend wait update, is only looking for new posts (using the update) option, not comments on an existing post (update)

Is your connection possibly adding a comment?

 

[Jeremy]

this is what happened on the portal @Steven Boardman

When I added an update myself it then moved to the next step but the one via the portal doesn't seem to have triggered it.

[Steven Boardman]

@Jeremy i'll see if the team can take a look at this, as the logic should allow for portal updates

[Jeremy]

@Steven Boardman has there been any progress to this, as we have a form that we want all our staff (2,500) to complete which relies on this working....

[Steven Boardman]

@Jeremy ok i can replicate, there is an issue if the connection is from a user who is a of type basic, however it works if the connection is a full collaboration user. I'll feedback to the team and see if we can get this fixed up

 

[Jeremy]

@Steven Boardman are you guys any closer to a fix for this?

[Steven Boardman]

@Jeremy the team have it in the list to fix up,  we'll keep you updated on progress here for sure