Jeremy Posted July 10, 2020 Share Posted July 10, 2020 I have a Suspend node waiting for the connection to add an update via the portal, but although they are adding an update it isn't moving to the next node once the update is applied. I am having a brain blank and can't work out why....it will be something simple I know! Node setup 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2020 Share Posted July 10, 2020 @Jeremy a connection, customer or agent update should trigger the unsuspending. Is the connection on the request using the '''Update''' option, i.e adding a new post, or are they commenting on an existing post? The Suspend wait update, is only looking for new posts (using the update) option, not comments on an existing post (update) Is your connection possibly adding a comment? Link to comment Share on other sites More sharing options...
Jeremy Posted July 10, 2020 Author Share Posted July 10, 2020 this is what happened on the portal @Steven Boardman When I added an update myself it then moved to the next step but the one via the portal doesn't seem to have triggered it. Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2020 Share Posted July 10, 2020 @Jeremy i'll see if the team can take a look at this, as the logic should allow for portal updates Link to comment Share on other sites More sharing options...
Jeremy Posted July 14, 2020 Author Share Posted July 14, 2020 @Steven Boardman has there been any progress to this, as we have a form that we want all our staff (2,500) to complete which relies on this working.... Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 16, 2020 Share Posted July 16, 2020 @Jeremy ok i can replicate, there is an issue if the connection is from a user who is a of type basic, however it works if the connection is a full collaboration user. I'll feedback to the team and see if we can get this fixed up Link to comment Share on other sites More sharing options...
Jeremy Posted July 20, 2020 Author Share Posted July 20, 2020 @Steven Boardman are you guys any closer to a fix for this? Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 20, 2020 Share Posted July 20, 2020 @Jeremy the team have it in the list to fix up, we'll keep you updated on progress here for sure Link to comment Share on other sites More sharing options...
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