Asset - owned field not picking up users

[Guest Paul Alexander]

We have an asset-type setup for a site.

We use the 'used by' and 'owned by' fields in these assets

 

If I go in to edit one of these assets, and try to change the 'Used by' field,  I can add whoever I like as the user:

 

However, if I select the 'Owned By' field, I don't get half as many results,

 

This only seems to be happening with these types of assets (created under the 'General' asset class). Other types of assets that we have created seem to work fine....

 

Any ideas please?

 

[ArmandoDM]

Hi @Paul Alexander

have you selected a company in your form ?  In this case, the users returned in the Owned By look-up will be based on the Company Group specified in the Company field if this is already populated.

Here is some more details about the properties Used By/Owned By:

https://wiki.hornbill.com/index.php/Assets

Regards

Armando

[Guest Paul Alexander]

HI @ArmandoDM

That makes sense...and yes, we HAVE used the Company option. 

Thanks for the info! 

[ArmandoDM]

No problem @Paul Alexander