timeout Employee Portal Timeout Setting

[Jeremy]

Could you let me know where the setting is for altering the timeout of basic users on the employee portal please? I cannot find it for the life of me.... Thanks in advance 

[Daniel Dekel]

Hi @Jeremy,

The system setting is called "communications.basicSessionIdleTimeout" and the default is set to 900 seconds.

Regards,

Daniel.

[Jeremy]

@Daniel Dekel thank you, that is why we have so many issues with people filling out longer forms then as this is 15 minutes! Thanks for the quick response.

[Guest Paul Alexander]

@Daniel Dekel

Further to the question above - is there a MAXIMUM timeout that can be set for this please? And is it the same setting for the Service portal? 

We've had quite a few people who have complained about not being able to complete a form (either because they get distracted halfway through or they need to go and find some extra info) so I'd like to max this timeout setting if possible please...

 

thanks

[Daniel Dekel]

Hi @Paul Alexander,

The setting "communications.basicSessionIdleTimeout" is the maximum amount of time the session remains active. So that is the Max Timeout if that's your question.

No matter the client (Employee Portal or Service Portal) as long as that is a Basic User being logged in, it will use that setting.

Hope that answers your question.

Regards,

Daniel.