Jeremy Posted July 9, 2020 Share Posted July 9, 2020 Could you let me know where the setting is for altering the timeout of basic users on the employee portal please? I cannot find it for the life of me.... Thanks in advance Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 9, 2020 Share Posted July 9, 2020 Hi @Jeremy, The system setting is called "communications.basicSessionIdleTimeout" and the default is set to 900 seconds. Regards, Daniel. Link to comment Share on other sites More sharing options...
Jeremy Posted July 9, 2020 Author Share Posted July 9, 2020 @Daniel Dekel thank you, that is why we have so many issues with people filling out longer forms then as this is 15 minutes! Thanks for the quick response. 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted July 29, 2020 Share Posted July 29, 2020 @Daniel Dekel Further to the question above - is there a MAXIMUM timeout that can be set for this please? And is it the same setting for the Service portal? We've had quite a few people who have complained about not being able to complete a form (either because they get distracted halfway through or they need to go and find some extra info) so I'd like to max this timeout setting if possible please... thanks Link to comment Share on other sites More sharing options...
Daniel Dekel Posted August 3, 2020 Share Posted August 3, 2020 Hi @Paul Alexander, The setting "communications.basicSessionIdleTimeout" is the maximum amount of time the session remains active. So that is the Max Timeout if that's your question. No matter the client (Employee Portal or Service Portal) as long as that is a Basic User being logged in, it will use that setting. Hope that answers your question. Regards, Daniel. Link to comment Share on other sites More sharing options...
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