Links Widget not rendering correctly on iPhone

[Michael Sharp]

Hi, got an issue with the links widget not rendering correctly on my iPhone (see attached).

 

Edited July 4, 2020 by Steven Boardman
Customer Image removed

[Michael Sharp]

Please remove screenshot once noted thanks

[Steven Boardman]

@Michael Sharp I know there was an issue before, but this should have been resolved on the mobile

Could you check something for us?

1. Can you go into settings, clear cache - does this resolve it?

2. If not in settings, can you check which client build you are on? should be 142

3. Are you accessing the mobile app from a shortcut on your home screen?  if so could you try opening up safari on the iphone and accessing the mobile directly from the url mcatalog.hornbill.com/(yourinstance) - if you do this, are you still seeing the issue

Let us know how you get on

 

 

[Michael Sharp]

@Steven Boardman this is still apparent for me but is only allowing me access to build #141?  Is your screenshot of “Services” or “Links”? Mine is links. 
Mike. 

[Steven Boardman]

@Michael Sharp mine is a links widget (showing for comparison with yours) on build 142.

If you go to safari and access the URL without going via the home screen link what build do you get and what can you see on the links widget?

 

 

 

 

[Michael Sharp]

2 hours ago, Steven Boardman said:

@Michael Sharp mine is a links widget (showing for comparison with yours) on build 142.

If you go to safari and access the URL without going via the home screen link what build do you get and what can you see on the links widget?

 

 

 

 

@Steven Boardman doing the same but still only getting #141 too?

Mike. 

[Daniel Dekel]

@Steven Boardman, @Michael Sharp, we are still on Build 141 on Live. We'll push 142 today so you will see the fix.

regards,

Daniel.

[Daniel Dekel]

Hi @Michael Sharp,

The build 142 is now on Live so you should see the fix.

Regards,

Daniel.

[Michael Sharp]

42 minutes ago, Daniel Dekel said:

Hi @Michael Sharp,

The build 142 is now on Live so you should see the fix.

Regards,

Daniel.

Very happy with this thanks