Dave Longley Posted July 2, 2020 Share Posted July 2, 2020 We are looking at rolling out our customer portal. When an account is created, it appears as a contact which are external to our company. If a user has forgotten their password to access the portal. How can we reset it? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 2, 2020 Share Posted July 2, 2020 @Dave Longley There is a forgot password link at the login screen on the customer portal which send them a reset link email. Note this sends an email from @hornbill.com address not your own. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 2, 2020 Share Posted July 2, 2020 You can also change the password for a contact here... Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 7, 2020 Share Posted July 7, 2020 @James Ainsworth The problem is that setting the an external users password in this way is insecure as someone other than the user knows the password, as there is no password policies enforces for expiry or change on first use. Cheers Martyn Link to comment Share on other sites More sharing options...
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