Jump to content

Recommended Posts

Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick.

Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process.

At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a node until a linked service is added for example. 

My workaround would present the add asset screen and, after 30 seconds, continue the workflow regardless. One minute, the current available minimum expiry period is too long to wait for the workflow to tick over to the next stage. . 

Link to post
Share on other sites

Hi Gareth,

Thanks for your post.  1 minute intervals is the minimum that can be set at the moment.  It sounds like the need here is a suspend and wait for asset Hornbill Automation.  If that was available, would that solve your issue?

Link to post
Share on other sites
  • 3 months later...

Hi Gareth,

I just wanted to let you know that as part of Service Manager build 2030 we have introduce a new Hornbill Automation to wait for an asset to be associated to a request.  This is now available to you.  See here or more information.  Hope this helps.

Regards,

James 

image.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...