RIchard Horton Posted June 30, 2020 Share Posted June 30, 2020 We'd like the capability to automatically reopen a resolved service request when there is an email. Just for one of our mailboxes. We realise that if people reply with "Thank you" that will reopen it. I gather this isn't feasible. Is there any interest in this ? Thanks Richard PS I think I've probably raised this under the wrong category Link to comment Share on other sites More sharing options...
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