RIchard Horton Posted June 30, 2020 Posted June 30, 2020 In HSM when looking at Service Requests we would like to be able to include the Last Updated By field (ie the person who make the last update to the ticket). This is currently not selectable. I gather this is because it isn't held at this level. IS there interest in being able to see this ? Thanks Richard PS apologies if I'm raising against the wrong area !
James Ainsworth Posted June 30, 2020 Posted June 30, 2020 Hi Richard, I've moved this post to the Service Manager topic as it relates to the Service Manager app. We have just finished work on adding this field to the Request List. This will be available in the next Service Manager update in about a week or two. The documentation has already been updated. We have included some colour coding to help identify if the last update was done by the customer, a member of the support team, or an automated update. I hope this will help. Regards, James 1
HHH Posted July 1, 2020 Posted July 1, 2020 Just out of curiosity @James Ainsworth Will this be searchable so you can make a view with "last updated by = customer" ?
James Ainsworth Posted July 2, 2020 Posted July 2, 2020 HHH for the Views and Advanced filter there will be a condition you can set for Last Update By Type where you can select between customer, analyst, and system. 1 1
RIchard Horton Posted July 22, 2020 Author Posted July 22, 2020 By the way, our analysts saw the notification about the implementation of this pop up, realised it was what they had asked for, and successfully applied it without any need for help. Thank you ! 1
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