RIchard Horton Posted June 30, 2020 Share Posted June 30, 2020 At the moment when a service request has been closed in HSM if someone emails again then their email gets lost - no ticket updated and no notification. Would be helpful if there was a noreply type auto response saying this ticket has been closed please raise a new one. I gather this can't be done at the moment. Any interest in this ? Thanks Richard Link to comment Share on other sites More sharing options...
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