Jump to content

Emails to closed ticket no-reply response

Recommended Posts

At the moment when a service request has been closed in HSM  if someone emails again then their email gets lost - no ticket updated and no notification. Would be helpful if there was a noreply type auto response saying this ticket has been closed please raise a new one. I gather this can't be done at the moment. Any interest in this ? 



Link to post
Share on other sites

Hi Richard,

Thanks for your post.  We do have a change in our backlog to add this.  I'll make sure that your interest is added to this change and we will update this post with any updates to its progress.



Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...