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Emails to closed ticket no-reply response


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At the moment when a service request has been closed in HSM  if someone emails again then their email gets lost - no ticket updated and no notification. Would be helpful if there was a noreply type auto response saying this ticket has been closed please raise a new one. I gather this can't be done at the moment. Any interest in this ? 

Thanks

Richard 

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Hi Richard,

Thanks for your post.  We do have a change in our backlog to add this.  I'll make sure that your interest is added to this change and we will update this post with any updates to its progress.

Regards,

James

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