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Link Document - default Timesheet Category

Martyn Houghton

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I am somewhat confused. The SM team have provided the facility to record time against the Linking Documents in the tool, but now do not want us to or not let you set a default for the facility that is already present?


In our case we are trying to make use of Link Documents to supplement the FAQ's as part of rebuilding the Knowledge base facilities lost when moving from Supportworks to Service Manager. As we will have a large volume of libraries and documents locating and linking the correct one could take a significant about of time.



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