Jump to content

Routing Rules Not working

Dave Longley

Recommended Posts

I (Yodit) created a routing rule which should update tickets upon reply via email. Below is the rule which has been configured:


for some reason, when you reply to an email, it is showing in the Hornbill mailbox but does not apply to the ticket automatically. The rule is at a priority level 1. What am I missing?

Link to comment
Share on other sites

Have you reviewed the common issues in the following two FAQs?


These cover most of the caveats that crop up with Routing Rules.

The REGEX you have there will match the subject you have posted, so the issue appears to be after the match has been made.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...