Dave Longley Posted June 25, 2020 Share Posted June 25, 2020 I (Yodit) created a routing rule which should update tickets upon reply via email. Below is the rule which has been configured: for some reason, when you reply to an email, it is showing in the Hornbill mailbox but does not apply to the ticket automatically. The rule is at a priority level 1. What am I missing? Link to comment Share on other sites More sharing options...
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