Jump to content



Recommended Posts


I thought I had read or heard that with the new employee portal customers will be able to add their own connections to tickets in self-service

I cannot find any documentation to confirm whether this is correct or I have misunderstood

Is anyone able to confirm?



  • Like 2
Link to comment
Share on other sites

@AndyGilly customers / employees are not able to add connections themselves via the employee portal.

The only way to add connections is manually as an agent or someone from a support perspective or automatically via the business process options.

Once added a customer / employee can view tickets they are connected to on the employee portal 


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...