AndyGilly Posted June 22, 2020 Share Posted June 22, 2020 Morning I thought I had read or heard that with the new employee portal customers will be able to add their own connections to tickets in self-service I cannot find any documentation to confirm whether this is correct or I have misunderstood Is anyone able to confirm? thanks Andy 2 Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 22, 2020 Share Posted June 22, 2020 @AndyGilly customers / employees are not able to add connections themselves via the employee portal. The only way to add connections is manually as an agent or someone from a support perspective or automatically via the business process options. Once added a customer / employee can view tickets they are connected to on the employee portal https://wiki.hornbill.com/index.php/Connections Link to comment Share on other sites More sharing options...
AndyGilly Posted June 22, 2020 Author Share Posted June 22, 2020 thanks @Steven Boardman, I must have been mistaken Link to comment Share on other sites More sharing options...
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