connections

[AndyGilly]

Morning

I thought I had read or heard that with the new employee portal customers will be able to add their own connections to tickets in self-service

I cannot find any documentation to confirm whether this is correct or I have misunderstood

Is anyone able to confirm?

thanks

Andy

[Steven Boardman]

@AndyGilly customers / employees are not able to add connections themselves via the employee portal.

The only way to add connections is manually as an agent or someone from a support perspective or automatically via the business process options.

Once added a customer / employee can view tickets they are connected to on the employee portal 

https://wiki.hornbill.com/index.php/Connections

[AndyGilly]

thanks @Steven Boardman, I must have been mistaken