Jump to content

connections


AndyGilly
 Share

Recommended Posts

Morning

I thought I had read or heard that with the new employee portal customers will be able to add their own connections to tickets in self-service

I cannot find any documentation to confirm whether this is correct or I have misunderstood

Is anyone able to confirm?

thanks

Andy

  • Like 2
Link to comment
Share on other sites

@AndyGilly customers / employees are not able to add connections themselves via the employee portal.

The only way to add connections is manually as an agent or someone from a support perspective or automatically via the business process options.

Once added a customer / employee can view tickets they are connected to on the employee portal 

https://wiki.hornbill.com/index.php/Connections

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...