Asset Management – Add to BPM Operations

[Frank Reay]

We want to be able to use BPM Operations with Asset Management (AM) to assist with our Starter/Mover/Leaver processes. Ideally we want to be able to ‘push’ and ‘pull’ data between Service Manager and AM. Examples are Starter Requests with activities that would enable the details such as laptop, mobile phone, access rights info etc for the user to be injected into AM – doing this manually is prone to error and sometimes get missed. Equally when we have a Leaver Request the BPM could pull relevant info from AM attached to a user and inject that into the Request.