carlt Posted June 19, 2020 Share Posted June 19, 2020 Hi We have a number of processes that utilise the Hornbill API that have been failing since Wednesday, when we were affected by the issue with the application subscriptions being removed. The issue would appear to be related to the API key as i'm seeing an error: Your session does not have rights to the 'com.hornbill.servicemanager' application Does something need to be done to give existing keys access to the service manager application? Link to comment Share on other sites More sharing options...
Victor Posted June 19, 2020 Share Posted June 19, 2020 @carlt the API key is associated to a user. I would check if the user (that has the API keys for the integration) has a SM app subscription. Basically, check if that user is in this list. If is not, add it. Link to comment Share on other sites More sharing options...
carlt Posted June 19, 2020 Author Share Posted June 19, 2020 @Victor thanks but the user does have a SM subscription Link to comment Share on other sites More sharing options...
Victor Posted June 19, 2020 Share Posted June 19, 2020 @carlt can you please PM the ID of the user? Link to comment Share on other sites More sharing options...
Victor Posted June 19, 2020 Share Posted June 19, 2020 @carlt we're investigating the issue with the API key Link to comment Share on other sites More sharing options...
carlt Posted June 19, 2020 Author Share Posted June 19, 2020 Thanks @Victor Link to comment Share on other sites More sharing options...
Victor Posted June 20, 2020 Share Posted June 20, 2020 This issue has been fixed. Please let us know (anyone) if this issue occurs when using integrations with Hornbill API keys. Link to comment Share on other sites More sharing options...
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