API calls failing since subscription removal issue on Wednesday

[carlt]

Hi

We have a number of processes that utilise the Hornbill API that have been failing since Wednesday, when we were affected by the issue with the application subscriptions being removed.

The issue would appear to be related to the API key as i'm seeing an error:
Your session does not have rights to the 'com.hornbill.servicemanager' application

Does something need to be done to give existing keys access to the service manager application?

[Victor]

@carlt the API key is associated to a user. I would check if the user (that has the API keys for the integration) has a SM app subscription. Basically, check if that user is in this list. If is not, add it.

[carlt]

@Victor thanks but the user does have a SM subscription

[Victor]

@carlt can you please PM the ID of the user?

[Victor]

@carlt we're investigating the issue with the API key

[carlt]

Thanks @Victor

[Victor]

This issue has been fixed. Please let us know (anyone) if this issue occurs when using integrations with Hornbill API keys.