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Posted

We have updated to the most recent version of Service Manager and in the request list noticed this:

image.png.68bd0c30a5420d63cd17eb828ef6922e.png

Is anyone else suffering from this?

Guest Ehsan
Posted

@Jeremy,

We have not made a change to this area in last Service Manager update.

This looks like a time-zone issue to me as it's an hour out. Could you provide us with a screenshot of your configuration in Home tile > My Profile > Settings tab > Regional Settings tab? By any chance, through the timeline, are you able to work out who last updated the Request? Is it a user? A Self Service user? An automated message?

Guest Ehsan
Posted

@Jeremy,

Thank you for the screenshot. I am still not able to recreate this issue. I have been monitoring 3 instances in order to recreate and identify the cause but I have had no luck so far. Is this still an issue? Through the timeline, are you able to work out who last updated the Request? Is it a user (Co-worker)? A Self Service user (contact or Co-worker in the Employee Portal)? An automated message?

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