Jeremy Posted June 18, 2020 Posted June 18, 2020 We have updated to the most recent version of Service Manager and in the request list noticed this: Is anyone else suffering from this?
Jeremy Posted June 18, 2020 Author Posted June 18, 2020 FYI - I updated the application cache after updating.
Guest Ehsan Posted June 18, 2020 Posted June 18, 2020 @Jeremy, We have not made a change to this area in last Service Manager update. This looks like a time-zone issue to me as it's an hour out. Could you provide us with a screenshot of your configuration in Home tile > My Profile > Settings tab > Regional Settings tab? By any chance, through the timeline, are you able to work out who last updated the Request? Is it a user? A Self Service user? An automated message?
Jeremy Posted June 18, 2020 Author Posted June 18, 2020 @Ehsan Last updated by the analyst via an 'update' on two of then and then via a linked request on another My settings are as this....
Guest Ehsan Posted June 19, 2020 Posted June 19, 2020 @Jeremy, Thank you for the screenshot. I am still not able to recreate this issue. I have been monitoring 3 instances in order to recreate and identify the cause but I have had no luck so far. Is this still an issue? Through the timeline, are you able to work out who last updated the Request? Is it a user (Co-worker)? A Self Service user (contact or Co-worker in the Employee Portal)? An automated message?
Jeremy Posted June 22, 2020 Author Posted June 22, 2020 this seems to have fixed itself now. thanks for looking into it for me @Ehsan
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