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Errors after updating to latest SM build (queryParams validation error) [RESOLVED]


Message added by Victor

The issue causing the errors following the SM update has been fixed in the latest ESP platform update (build 3342) deployed on all instances on 19/06. 

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Posted

Hello @Victor

 

Get the below error when we now click on any ticket in Service Manager and I just applied the latest update 5 mins ago so hardly coincidence, please assist ASAP

 

image.png.3510b83ebb1c5827e7a1fb72c2418a7d.png

Guest Ehsan
Posted

All,

Could you please click on "Reload Application Cache" button as demonstrated below for the Service Manager application via the Admin Tool (https://admin.hornbill.com/[InstanceId])> System > App Store > Hornbill Service Manager tile.

image.png

  • Victor changed the title to Errors after updating to latest SM build (queryParams validation error). Please read this if you are affected.
  • Victor pinned this topic
Posted

The issue causing the errors following the SM update has been fixed in the latest ESP platform update deployed on all instances last night. 

 

  • Victor changed the title to Errors after updating to latest SM build (queryParams validation error) [RESOLVED]
  • Victor unpinned this topic
Posted

The following root cause analysis provides further detail on the nature of the issue:

On Wednesday, 17th June, at 09:32, we were alerted to an issue that prevented customers from viewing or updating requests in Service Manager. The root cause has been identified and relates to the Service Manager application cache not being reloaded correctly. Specifically, the application stored queries were not being reloaded after updating Service Manager to the latest build.

A workaround of manually reloading the application cache was communicated to customers a few minutes after the first report was made, followed shortly thereafter by appropriate updates to release notes communicated on the forum and within the Administration Tool. Furthermore, a permanent fix has also now been implemented and was deployed in a recent build of the Hornbill Platform over the weekend.

We apologise for any inconvenience this caused.

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