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User Profile - Email Notification

Martyn Houghton

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Not sure it this is something new introduced in one of the recent Core build or something that been present for sometime, but can I ask what triggers a 'New' email notification?


The reason for asking is that one of our users this for some reason was turned on any they where getting Hornbill notifications for new 'Sent' email, rather than just for new incoming emails.

Also are these notifications triggered after the routing rules are applied or before.



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Hi @Martyn Houghton,

You will get a green message when you send the email saying "Email was sent".
The notification is for incoming email. What sort of message they receive for Sent email?

Regarding the routing rules, the notifications and processed after the routing rules are applied, so you won't get two notifications if an email is moved from one folder to another.



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