query? User Profile - Email Notification

[Martyn Houghton]

Not sure it this is something new introduced in one of the recent Core build or something that been present for sometime, but can I ask what triggers a 'New' email notification?

The reason for asking is that one of our users this for some reason was turned on any they where getting Hornbill notifications for new 'Sent' email, rather than just for new incoming emails.

Also are these notifications triggered after the routing rules are applied or before.

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

You will get a green message when you send the email saying "Email was sent".
The notification is for incoming email. What sort of message they receive for Sent email?

Regarding the routing rules, the notifications and processed after the routing rules are applied, so you won't get two notifications if an email is moved from one folder to another.

Regards,

Daniel.

[Martyn Houghton]

@Daniel Dekel

Thanks for clarifying. Is there any plans to be able to split this down, as it is more useful for analyst to be advised when a new email comes in, but do not want to know when an email is sent out.

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

These are two separate notifications. In fact the sent message is not really a notification but just an indicator that the message was send (or moved to the server). 

Incoming emails are notifications and you see these in the top part of Hornbill .

Regards,

Daniel.