Analyst not showing in Team list

[Guest Paul Alexander]

We have a team called 'Special Duties' with 3 'active' members:

 

 

However, when I try to assign a request to this team, only 2 members are shown:

 

 

 

Any thoughts please? I've tried removing and re-adding the  analyst from the team, but it still doesn't show. 

 

thanks

[Martyn Houghton]

@Paul Alexander

I have a similar situation and in my case for Service Requests it was down to the missing analyst not having the role for which gave them access to that type of requests.

Might be worth double checking the role permissions between the two that work and the one that does not.

Cheers

Martyn

[Guest Paul Alexander]

@Martyn Houghton

You're a genius....thank you! 

This person left and then came back again, and he wasn't given the Incident Management role. 

That's brilliant though...thanks again.