Issues with Amending Contact Email Address

[Kirsty Ferguson]

Whenever we try to amend the email address of a contact on Hornbill we are receiving the attached error message. 

Does anyone know how to rectify this issue?

 

Edited June 16, 2020 by Victor
Personal data included in screenshot

[Daniel Dekel]

@Kirsty Ferguson,

This is because there is another contact or user with this email address. So it won't allow you to have two with the same address.

If you still wish to enable duplication you can set the Application setting ''app.view.contact.disableEmailDuplicateValidation'' to ON in the Admin Tool ( Home > Applications > Hornbill Collaboration > Application Settings )

Hope this helped,

Regards,

Daniel.

[Victor]

@Kirsty Ferguson please be aware of making any changes to app.view.contact.disableEmailDuplicateValidation. This setting is disabled (OFF) by default. If is turned on in your instance it means one of the system administrators in our organisation enabled it and there might be a valid reason for why this was done. Changing this setting might inadvertently cause issues for other areas/process. I would strongly advise to check in your organisation if anyone enabled it and why to establish if changing this setting can be safely done without any unforeseen impact. 

[Andrew Tasker]

Hi,

 

This Application setting has been amended to ON in the Admin Tool, however the issue still occurs where it does not allow us to amend the email address for two contacts to be the same.

 

Thanks

Andrew

[Daniel Dekel]

Hi @Andrew Tasker,

Did you refresh the Hornbill App after making changes in the Admin Tool? It is required for the data to be updated.

Regards,

Daniel.

[Andrew Tasker]

32 minutes ago, Daniel Dekel said:

Hi @Andrew Tasker,

Did you refresh the Hornbill App after making changes in the Admin Tool? It is required for the data to be updated.

Regards,

Daniel.

Hi Daniel,

 

We have refreshed this after changing to OFF and then back again, however the actual setting was selected as ON previously so I don't think this could have been the issue?

 

Thanks

Andrew

 

[Daniel Dekel]

Hi @Andrew Tasker,

I'm sorry but we found an issue that prevents form using this setting.
I will let you know when is fixed and when you can have the fix.

Regards,

Daniel.

[Daniel Dekel]

@Andrew Tasker,

The issue was fixed and will be available next week as part of the platform build. I still don't know what day.

Regards,

Daniel.

[Victor]

@Andrew Tasker @Kirsty Ferguson FYI

Please be mindful what information is in the screenshots or anything else you post on the forum.