Email Routing Rules

[AndyHill]

Can anyone see anything obvious on the below as to why it wouldn't work? All i want is emails with a subject (or even better body) containing mumar or murit to move a specific folder within the mailbox. 

Cheers

[Keith Stevenson]

Andy,

Is Mumar, murit the first word in Subject if not you need %word%

 

Kind Regards

 

Keith Stevenson

[Victor]

@AndyHill that expression does not cater for subject containing mumar or murit ... it actually matches subject starting with mumar or murit... We have an FAQ article with details on how the LIKE operator works..

 

[AndyHill]

@Victor yes sorry I actually used that article to set it up. The example in screenshot is for emails that start mumar and murit in the subject but it's not doing anything. 

[Victor]

@AndyHill did you send the email to only one address (the one in teh screenshot) or you used multiple "To Address" recipients?

[AndyHill]

@Victor the emails go to multiple addresses which is why i went with the LIKE option as opposed to a direct =

[Victor]

@AndyHill ok, but then is set incorrectly. As mentioned in the article: 

When using the LIKE operator the value does not contain a wildcard. When using the LIKE operator in a criterion to match specific patterns, the value needs to contain at least a wildcard otherwise the operator will evaluate as a hard match (equal). For example, a criterion like subject LIKE "test" will evaluate as subject = "test" because the value used for LIKE evaluation does not contain any wildcard.

If your email has multiple recipients then your criterion needs to be toAddress LIKE '%the_email_address%'

If you don't specify the % % then the condition will do a hard match as opposed to a soft match.

[AndyHill]

@Victor oooops. Let me test that and come back to you 

[Nikolaj]

HI @Victor 

I have a question regarding the routing rules for service manager. I have setup some rules but there is no action all this mails are in the error folder. But when i send this mail intern with the same subject it works i cannot find out why it is working and in why not.

 

here it works: Success Folder and ticket

here not: Error folder

Thanks and best regards

Nikolaj

 

[Nikolaj]

@Victor Is there a setting who allows  internal mails but no external mails. For routing rules?

all Mails from extern are not working but from intern with the same subject. and my rules are subject related.

Thanks

Nikolaj

 

 

[Nikolaj]

Ok I found the settings and it works now