Jump to content

Service manager - Resolved tickets


Recommended Posts

Advise and support required -

We have a rule setup that once a call is resolved it remains resolved for a short period of time then it should automatically close however we have a huge backlog of resolved tickets dating back to 2018 which haven't closed and are set to resolved. Is there a way to run a command that closes all resolves calls?  i cannot do this in bulk from my end? 

Link to comment
Share on other sites

@Shamaila  you should be able to do it in bulk from the front end if required.  Check the box next to each request to select it and then select the Actions button on the toolbar.  There should be an option to close the selected requests.



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...