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Hi all,

I have a question about the specifics of the update notification, the coloured bar that appears in the request list for a job that's had an update.

1) What constitutes an update
2) What interaction would cause the update notification to clear
3) s this unique to the person looking at the job, or if I look at an updated job, is it now cleared for everyone else as well?

 

 

 

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Thanks Steve that helps, I did search but couldn't find it.

To clarify, tickets assigned to my team, but not me personally.

Would I expect to see a coloured update bar if that's been updated?

 

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@davidrb84 if a ticket has an owner, and the owner has not seen the latest update, then you would see this coloured on the request list.   If the owner has seen the latest update, it would not have a colour.   You can view the requests, owned by others, and it will not remove the colour indicator (as you are not the owner).   Where there is no owner, this will not apply. 

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