davidrb84 Posted June 12, 2020 Share Posted June 12, 2020 Hi all, I have a question about the specifics of the update notification, the coloured bar that appears in the request list for a job that's had an update. 1) What constitutes an update 2) What interaction would cause the update notification to clear 3) s this unique to the person looking at the job, or if I look at an updated job, is it now cleared for everyone else as well? Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 12, 2020 Share Posted June 12, 2020 @davidrb84 this is covered here on the wiki: https://wiki.hornbill.com/index.php/Request_List Hope that helps Link to comment Share on other sites More sharing options...
davidrb84 Posted June 12, 2020 Author Share Posted June 12, 2020 Thanks Steve that helps, I did search but couldn't find it. To clarify, tickets assigned to my team, but not me personally. Would I expect to see a coloured update bar if that's been updated? Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 12, 2020 Share Posted June 12, 2020 @davidrb84 if a ticket has an owner, and the owner has not seen the latest update, then you would see this coloured on the request list. If the owner has seen the latest update, it would not have a colour. You can view the requests, owned by others, and it will not remove the colour indicator (as you are not the owner). Where there is no owner, this will not apply. Link to comment Share on other sites More sharing options...
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