Publish Icon - can it be added to the Incident portfolio

[Ann-MarieHolloway]

Good Morning,

We are finding the Publish icon really useful in getting users to click the Me Too button when they have common issues.

Is it possible to have the publish icon on Incidents too, no just on Problem and Known Errors?

 

Many Thanks

[James Ainsworth]

Good to hear that the publish option on Problems and Known Errors is working well.

We are looking at some idea for Incidents, but it was more around publishing the resolution as a type of FAQ or knowledge article.   When looking at this we can also consider options for publishing prior to resolution.  

Regards,

James