Guest Posted June 9, 2020 Share Posted June 9, 2020 Hello Apologies if this has been asked before. (I did try to search for this topic but couldn't find my answer easily ) Out current setup All emails that are sent to a particular email address are sent to the mailbox within Hornbill. Our analysts have to manually create tickets and then log these which is so time consuming. Question - How do you get all emails within Hornbill to create tickets automatically (hopefully this will give end users ticket references straight away). Also if the emails are part of the same chain is there away to show the link somehow so we dont have lots of duplicate tickets? i think there is a way but not always easily seen? Logging emails from the mailbox is such a manual task for us? i just want this logged automatically really to save some time. Thank you in advance Link to comment Share on other sites More sharing options...
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