AndyGilly Posted June 9, 2020 Share Posted June 9, 2020 Afternoon, We are trialling live chat and have noticed that if a ticket has a source of Chat only users with a Chat role and license are able to access the original chat content When a chat agent raises a request from a chat we don't want them to have to copy all chat content into the request to allow the new resolver to be able to have the key information. We also cannot afford to license over 100 agents for chat on the odd chance they get a request that has chat as the source. Can someone please help, am I missing a role that can help? I haven't been able to see anything that helps this in the documentation many thanks Andy Link to comment Share on other sites More sharing options...
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