Attachment of Outlook Emails - duplicate attachment name

[Martyn Houghton]

When attempting to attach multiple emails from outlook to a request, where the subject will be the same and hence the attachment file name, the system will report an error when attempting to add the a further email reply with the same subject line.

Can we raise an enhancement for the attachment process to append a number  in brackets on the end to the filename, much like your browser does when downloading the a file of the same name in to your download folder. This will allow emails from the same email trail to be added as attachments to a request by drag & drop without manual intervention.

Cheers

Martyn