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Posted

HI there, 

Our Service Desk uses activity templates to put entries onto the calendar. They do not complete the tasks so that they have the flexibility of moving the entries to different days/times if needed. If an intervention is cancelled, they have no way of deleting the entry from the calendar and need to go through admin to do this. I was thinking of setting up a role so that the Service Desk analysts can do this themselves. Is it possible to set up such a role? I have checked the roles under Service Manager and don't really see any relevant application or system rights that I can use to delete calendar entries.

Thanks for your input! 

  • 2 weeks later...
Posted

@Mette Petersen Having had a look through the existing roles I cant see an easier way of doing this.  The only Calendar specific role that I can see is the Change Calendar Viewer role.

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