Mette Petersen Posted June 5, 2020 Share Posted June 5, 2020 HI there, Our Service Desk uses activity templates to put entries onto the calendar. They do not complete the tasks so that they have the flexibility of moving the entries to different days/times if needed. If an intervention is cancelled, they have no way of deleting the entry from the calendar and need to go through admin to do this. I was thinking of setting up a role so that the Service Desk analysts can do this themselves. Is it possible to set up such a role? I have checked the roles under Service Manager and don't really see any relevant application or system rights that I can use to delete calendar entries. Thanks for your input! Link to comment Share on other sites More sharing options...
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